Many of our satisfied customers have enjoyed the benefits of traveling as part of comprehensive and fully inclusive private tour and have continually returned with experiences that have far exceeded their expectations. We are delighted to have been able to take part in making our customer's dreams a reality and turning their journey into memories. Below are some feedbacks and reviews from our valued clients who traveled China with us. ChinaTourOnline.com has obtained the permission of the following guests to publish their comments and some clients' contact information. Please feel free to contact them with your questions or comments. Our customer team wishes you have a good time with our honest and personalized services.
Mr. Bob McEvoy's China Tour Review
 |
| Our clients at Summer Palace, Beijing |
Hello Ivy and Tracy,
We are back in Adelaide and reflecting on our tour of China, which was enjoyable. Everything that was arranged with Chinatouronline worked well, and the guides in each city were able to add extra side tours to make our visit memorable.
The vehicles were great, no breakdown and comfortable and all the drivers were courteous and helpful. We have no communication difficulty at all. All guides were very knowledgeable of the area and history and were very helpful.
Our guide in Beijing, Jason, was the most knowledgeable and helpful; and our guifde in Xi'an, Michael was the most friendly.
We booked the following tours with you or our guides:
Beijing - KungFu (the very best) Acrobats (Excellent) Peking Opera (Excellent)
Xian - Cultural Show - excellent
Guilin - Cultural Show - excellent
Yangshuo Liu Sanjie Impression - unique and breathtaking!
Vehicles were clean and air conditioned throughout our trip. It was always a pleasure to get in the car and all drivers were well behaved and drove responsibly. And all tour guides spoke well and were easy to understand.
All hotels were well appointed in the centre of each city, access to public transport & shops was good.
All meals provided throughout the tour were excellent. In Xi'an the train was late arriving and the hotel provided breakfast for us even though we arrived very late. We enjoyed a good range of food, all enjoyable and the waiters and waitresses always entertain us politely with great thoughtfulness. We are Very difficult to select out one for the best food we have enjoyed, but dinner at our last restaurant in Beijing was possibly the best.
In some hotels the air conditioning did not work well. We reported it to the hotel staff and they handled the case accordingly and very efficiently. Our hotel in Guilin ( the Universal Hotel) was exceptional and well situated on the Li River and near the centre of action in the city.
Thanks again for the wonderful tour arranged by CTO !
Customer's information:
Name: Mr. Bob McEvoy
Nationality: Australia
Itinerary: 9 Days China Focus Tour (Budget)
Updated: Wednesday,May 20,2009
Miss. Nelia Soares Doenges's China Tour Review
Dear Chinatouronline,
The vehicles are clean and tidy with air-conditioners during the whole trip, and they were great and no problems during the whole tour.
The drivers were excellent and the guides went above and beyond to take care of us to ensure that everything is going smoothly. I have had many tour guides before and I must say they were the best and they spoke great English.
The restaurants and hotels in our trip are no problems and I have to say that they are all great and I had a great time at all hotels.
The persons I would like to praise are Jason and Mr Chan, (our driver in beijing), their service were outstanding. Our tour guide in Xian was also wonderful. Very patient and knowledgeable and with great personalities.
Customer's information:
Name: Miss. Nelia Soares Doenges
Nationality: United States
Itinerary: 7 Days Ancient Capital Tour of Beijing-Xian (Luxury)
Updated: Tuesday,May 19,2009
Mr. George Robertson & Mrs Helga Marianne Robertso's China Tour Review
 |
Dear Tracy,
My wife and I would like to thank you for the superb holiday you recently organised for us and for all the hardwork you put in to ensure that it was such a great success. I am particularly grateful for your patience over the problems of transferring payment to China. We were especially delighted to meet you in Xian and be able to thank you personally; if you have an opportunity we would very much appreciate it if you could email copies of the photographs you took that evening.
We had a marvelous time and found China to be a fascinating country with a wonderful cultural heritage. All our guides and drivers were absolutely great and could not do enough to make our stay such a success. Indeed everyone we came into contact with went out of their way to make us welcome.
Thank you once again, and if we are ever lucky enough to come back to China we shall certainly make use of your company.
Customer's information:
Name: Mr. George Robertson & Mrs Helga Marianne Robertso
Nationality: United Kingdom
Itinerary: 18 Days China Essence Tour with Yangtze Cruise (Luxury)
Updated: Tuesday,May 05,2009
Mike & Denise Fuller-Lewis's China Tour Review
Dear Tracy, Ivy and colleagues,
Many thanks for organizing our wonderful China holiday.
We were a little anxious at first dealing with an unknown company over the net and cable transferring the full payment amount before departure. It all depended on trust, a trust that was well justified C you never let us down once.
Of course different tourists like different things but for us the far outstanding segment was our visit to the Datong area. The grottoes, the Huayan Monastery, The hanging monastery, the wooden Pagoda and of course the magical ancient city of Pingyao, not to mention the spectacular Wang family courtyard were all breathtakingly beautiful. Our excellent local guide (Jellie) and ever polite driver made it all the more enjoyable.
Perhaps the most unexpected customer service was to find our guide waiting us on the train platform exactly at our car number. That was most reassuring.
All guides took great care of us at all times.
Our rather confusing family name caused confusion with the airline booking.1. First name 2. middle name 3. family name
1. Denise 2. Jennifer 3. Fuller-Lewis (the middle name is rarely used).
The plane tickets were booked as Denise Jenniferful & Mike Jenniferful. The guides sorted confusion out at check in. At one airport we arrived too early for check-in and insisted our guide leave us. We then had terrible trouble checking in and had to see a senior supervisor before we could resolve the name problem.
However it was a wonderful holiday and we would thoroughly recommend you to others who wish to travel in China!
Customer's information:
Name: Mike & Denise Fuller-Lewis
Nationality: Australia
Itinerary: 20 Days tour of Beijing/Datong/Pingyao/Taiyuan/Xian/Chengdu/Guilin/Hangzhou/Suzhou(Luxury)
Updated: Sunday,May 03,2009
Mr. Erfan Yohanes Hidayat's China Tour Review
 |
| Our clients at Tiananmen Square, Beijing |
Dear China Tour Online,
Many thanks for your service, I am glad to share our experience during the tour with you. Overall the tour itself was very pleasant and we are grateful to have done it. Thank you for the arrangements and services you have provided for our holiday.
The hotels were nice and tidy. The rooms were clean and spacious. The amenities were complete and useful.
The restaurants were very nicely chosen. We were brought to nice, clean, and big restaurants. Majority of the foods were delicious and the quantity were abundant, we could not finish them in every meal. Several times we ate similar foods in different restaurants, would be great actually if every meal could present us with different local Chinese foods.I personally like the Sichuan restaurant in shanghai the most, as they offered food with the most taste (please bear in mind that Indonesian people love strong taste foods, and spicy foods).
The vehicle was clean and spacious. The air-conditioning worked well. The drivers behaved politely and helpful. They did not smoke while driving, and quite flexible in term of taking us sightseeing.
The tour guides were very pleasant and understanding. There was no problem of communication between us; their English was fluent and their guide was clear and fun.
Our tour guide in Beijing, Ms. Li, was very kind to us and fun to be with. We would like to praise her efforts in guiding us and making our stay in Beijing enjoyable. She is very informative in humorous way, and very kind that she was willing to care for our grandmother when she was tired of the trip.
Customer's information:
Name: Mr. Erfan Yohanes Hidayat
Nationality: Indonesia
Itinerary: 7 Days Brilliant Beijing and Shanghai Tour (Budget)
Updated: Tuesday,Apr 28,2009
Echo Wall
From operator of CTO, Sophia
Dear Mr. Erfan Yohanes Hidayat,
Thanks for your helpful feedback and your valued time on it, which will definitely help us to improve our service quality.
We are pleased that you like the tour we arranged for you, and it is our pleasure to provide you with our service and also it is our responsibility to offer our customers the most comfortable tour.
We are really glad that you like the restaurants we arranged for you, and we are sorry that the different restaurants has offered the similar foods, we will take your suggestions and avoid the such things happen again to our customers, we will try our best to diversify the food in different restaurants and make it unforgettable for our customers. Thank you very much for your kind suggestion.
We are very pleased to hear that you are satisfied with the tour guides, especially our guide in Beijing, Ms. Li, we have extended the gratitude from you and us to Ms. Li, and we also have sent an praising letter to her manager.
Thanks again for your comments, which can let us know clearly about how to improve our service as well as how to offer our customers a more comfortable tour.
Updated: May 4th, 2009
