Many of our satisfied customers have enjoyed the benefits of traveling as part of comprehensive and fully inclusive private tour and have continually returned with experiences that have far exceeded their expectations. We are delighted to have been able to take part in making our customer's dreams a reality and turning their journey into memories. Below are some feedbacks and reviews from our valued clients who traveled China with us. ChinaTourOnline.com has obtained the permission of the following guests to publish their comments and some clients' contact information. Please feel free to contact them with your questions or comments. Our customer team wishes you have a good time with our honest and personalized services.
Mrs. jeri sayer 's China Tour Review
 |
Dear Sophia,
I just got home last night and one of the first things that I wanted to do was to write you and thank you for a WONDERFUL China experience! I am so thankful that I chose your organization. I observed other tour groups while there and was really thankful to be part of a group that was smaller! Please feel free to use me as a reference as I will gladly tell people of my experience.
The guides were great. I learned so much. I thought were really better than expected. We stopped at two factories with Tony, one with Lisa...that I remember. While shopping was part of the experience, it was not too much. There was no pressure from the guides. Shopping is part of travel and I was thankful for the stops
I liked the local restaurants way more than the places that catered to groups of tourists. The ones in Beijing were superb. It seemed like we traveled far to get to some of the group places, especially in Shanghai..
The hotels are better than expected!!! The one in Shanghai was awesome.. but the others were fine as well
I am happy to be served as a reference, If you want me to write something special, please let me know.
Customer's information:
Name: Mrs. jeri sayer
Nationality: United States
Itinerary: Beijing, Xian,Shanghai
Updated: Thursday,Nov 04,2010
Mr. Cockman's China Tour Review
Dear Tracy & Ivy,
It was lovely seeing you both in Xian and thanks for the photos.
Generally the guides were excellent, they were all very polite and nice to our family. The best guide was in Guilin, closely followed by Steven in Xian. Jack in Beijing was very nice. He felt sick so we had a different guide on the last Beijing day.
The restaurants were all very good, we really liked the hotpot, dumpling dinner and Beijing duck. These stand out because they were different, a lot of the other places were all very similar, maybe a bit more variety would be better.
The drivers and their vehicles were all excellent.
The hotels were all great and would recommend them all.
All the guides gave us water.
I would love to be a reference for your first rate travel agency. I was a bit concerned about the holiday as I paid a large amount of money for something I was not entirely sure about. If I could help you out in any way I will. I will send some photos through shortly.
Thanks for organizing a great trip to China.
Kind Regards
Jeff, Fiona, Sophie, Nathan and Brendan Cockman
Customer's information:
Name: Mr. Cockman
Nationality: Australia
Itinerary: 18 Days Memories Tour with Yangtze River Cruise
Updated: Wednesday,Nov 03,2010
Mr. Eugeni's China Tour Review
Dear Tracy and Ivy,
We have safely arrived home, and I would like to thank you for very good organized tour. We really enjoyed our China travel (except very high temperatures that days), and who knows probably we will come again to visit another regions and cities. In any case we will strongly recommend your agency to everybody who will decide to visit China.
According your request I attach the file with evaluation form of your service for Guilin. Also below I answer your questions.
The guide service in both cases was excellent. They speak enough clearly to be understood, and did not pressed to do some shopping. I want to pay a special attention to Jackie whose behavior was like a good friend, and this gave a feeling that we didn`t travel with an official guide. For us it was very good.
Driver service was excellent, vehicles were clean and equipped with air-conditioners.
In some cases the lunches were not very tasty and various. When we ate by ourself in the evening the food was much better, even we didn`t order something special and expensive.
Again thanks a lot for your assistance,
Kind regards
Eugeni
Customer's information:
Name: Mr. Eugeni
Nationality: Israel
Itinerary: 9 Days China Tour with Xian & Guilin
Updated: Saturday,Oct 02,2010
Jose Eduardo's China Tour Review
 |
Dear Cindy,
It was great to meet you in Xian. Please see my comments below.
We are quite satisfied with the service. The guides spoke well. We were specially very impressed with Sonny, guide in Beijing as he was great in his understanding, attention to detail and flexibility making our visit great. We had a few stops at souvenir shops but were never too pressed to buy, generally a bit of notice about it is welcome so we don’t feel uncomfortable.
The Driver Service and Vehicle throughout the tour was comfortable in all destinations.
Lunches and Dinners were generally good apart from lunch in Shanghai which was a bit poor.
For hotels, I think for a budget tour they were ok.
We did Daily Bottled Water in Xian but not sure we did in all the other destinations.
I will see if I can send you some pictures when I have some time.
Overall, it has been a great holiday trip and we enjoyed it throughout.
Thanks and Best Regards,
Jose Eduardo
Customer's information:
Name: Jose Eduardo
Nationality: United Kingdom
Itinerary: Beijing-Xian-Guilin-Shanghai
Updated: Tuesday,Sep 07,2010
Yvette 's China Tour Review
 |
Dear Sophia,
The guides were all very good. They spoke clearly and politely and we understood them. They were all keen to help us understand the history and importance of each location, and kept our interest by recounting old stories and tales related to each place. Of all the guides, I have to say that we liked Juliet the best. I can’t really say why, but we just felt so much at home with her, I think it was probably just a good combination of our characters. That said, the others were also excellent – enthusiastic, friendly and bright. We did stop at souvenir shops / factories – the jade one on the way to the Great Wall and the craft one in Xian. These were interesting, especially the one in Xian. There was no factory or shop to see in Guilin, but when we needed hats, the guide took us to a shop to get some. In Beijing, Juliet offered to take us to the silk museum but we asked to stay in the Temple of Heaven. We did not feel pressed to buy anything, but could done have if we had wanted to.
All the cars were clean and comfortable, water was provided, and the driver was proficient and safe. Pick-up and drop-off was safe and timely.
We had very good food. I particularly liked the railway restaurant in Beijing where the guide and driver sat with us and taught us how to eat Peking Duck. And I enjoyed the lunch restaurant in Shanghai with the musical entertainment. It was fun. The only bad thing was that often there was far too much food for the two of us, and we would have been happy with just two dishes each plus rice, as we didn’t like wasting it. The tastes were good, and it was exciting to try new foods. I’m glad we ate in places that had some character and seemed to be Chinese, with Chinese food.
Hotels all had good points. Locations were all excellent, service was efficient, and the hotels felt safe. I was very happy.
1、The location of the Xuanwumen hotel in Beijing was good for us because it was by the metro and also in a very local area. I would rather stay in a local area than a tourist area, though maybe some people would prefer a tourist area. We had a good time walking around the area and meeting people and seeing how they live. They were very friendly and asked us to join in some of their activities, like dancing for exercise. The breakfast was also very good. But the smell of cigarette smoke might displease some people. I guess that’s just the way things are, though. We liked the idea of the hotel’s pavement café, and I think other visitors might like this too.
2、The Xian City hotel again had an excellent location, and felt fresher and cleaner. The room was very nice, but the breakfast a little limited. As we stepped outside, there were immediately interesting things to do and see.
3、The Guilin Universal hotel was my favourite, especially as we got upgraded to the river view room. The location was excellent. The room was large and comfortable, and it was easy to relax just looking out of the window! The breakfast was varied and good. (I was a bit sorry that the foreigners and Chinese ate in separate sections).
4、The Hengsheng Peninsula in Shanghai AGAIN had an excellent location. It was not as relaxing at the Guilin hotel, but Shanghai is not a relaxing place! The breakfast was very good, varied. This was Helen’s favourite – I think she liked the high bed! The business centre was handy for online check-in.
We were provided two bottles of mineral water everybody everyday and it was very useful, especially travelling with a child.
Finally, I would like to share my feelings for people who will travelling with Chinatouronline
1、I’d like to add that I would definitely recommend this kind of tour for people I know.
2、China tour online is a very friendly organization and that really filters down to the customers.
3、All the staff were calm and professional. I knew we could trust them to deal with things, even if something had gone wrong. I felt that we were in responsible hands.
4、All the activities were fun and interesting.
5、I liked the fact that it was possible to arrange the tour for just our own group, even just two of us. This is a real bonus and felt like a luxury.
6、In the future, knowing more about China, I would ask to visit some specific places, and I’m sure you would be able to oblige, because I found all the staff were knowledgeable, flexible and sensitive to our needs.
7、I felt respected and treated as an intelligent traveller.
8、I liked the fact that we had “free days” to explore on our own, as sometimes we want to go back to a place or just to wander around. The guides offered us suggestions for our free time, and told us how to get to places that interested us.
9、I noted the prices of air tickets and hotels on the way, and I appreciate that the tour was also very good value for money. We could not have done it for less ourselves, even if we had been able to make the advance bookings – which would have been difficult. Presumably, tour operators get concessions or block bookings, which makes this possible, but ultimately it means that it was well worth our taking a tour instead of trying to organize the trip ourselves. I think that is an excellent selling point.
10、The organization of the tour at all levels was efficient, and communication was outstanding from beginning to end. Perhaps this communication – again at all levels (between yourselves and with guests) is your greatest strength. Everything was transparent and clear, and we felt involved in all aspects.
11、Again I’d like to thank you, Sophia and the guides, for really making us feel at home in China, and enabling us to have an excellent impression of your wonderful country.
Customer's information:
Name: Yvette
Nationality: United Kingdom
Itinerary: Beijing-Xian-Guilin-Shanghai
Updated: Friday,Sep 03,2010
