Many of our satisfied customers have enjoyed the benefits of traveling as part of comprehensive and fully inclusive private tour and have continually returned with experiences that have far exceeded their expectations. We are delighted to have been able to take part in making our customer's dreams a reality and turning their journey into memories. Below are some feedbacks and reviews from our valued clients who traveled China with us. ChinaTourOnline.com has obtained the permission of the following guests to publish their comments and some clients' contact information. Please feel free to contact them with your questions or comments. Our customer team wishes you have a good time with our honest and personalized services.
Mr. Alan Morris's China Tour Review
Hi Lydia,
It was great to finally meet up with you at the end of the tour and I thought I would just send you a short note to thank you for all the work you put in to make our trip to China such a magical one. For the 12 days we were there, it difficult to find any fault in everything you set up for us, and your professionalism is beyond reproach. We have toured with Trafalgar, Scenic and others and have found your expertise to be equal to, if not in excess than any of them. I must admit that sending $10,000.00 to an internet Company that I have never even heard of before, was more than a little daunting. However after several exchanges of communication we developed a trust that you were extremely genuine people. There was still a slight element remaining in the back of my mind that when we go there, the vehicles might be sub standard and the drivers unsafe, and the Motel rooms of a low quality. All of this was completely unfounded with the vehicles being almost new and the drivers outstanding, with the result we felt completely safe at all times even though the traffic was extremely chaotic and dense at times. All of our guides were extremely knowledgeable and helpful. The 5 star Hotels were beautiful and well up to par compared with World standards. The cruise down the Yangtze River was also good value, however it was raining and the river was extremely low and we had to go down a very long flight of stairs without a hand rail with a couple of bad knees, which made it an unpleasant experience late at night, with the stairs being as wet as they were. However this was a local Council problem and the Cruise People were trying to negotiate to have it upgraded. When the river returns to normal, there would be no problem. Once on the Boat it was a great cruise, and well worth the money. The Terra Cotta Warriors are a sight to behold and defy the imagination as was the Forbidden City, and the Great Wall. Makes one wonder why we have never made the trip to China before, and we can’t wait to go again. When we do, which might not be too long away, we will certainly be using your Company and will be recommending you to all our friends and contacts. Thankyou for showing us the ’Enchantment of China’ and its People, in the best possible way.
Happy for you to use the above as a testiment on your internet sight if you wish. It was also nice of your Manager to take the time to come and meet with us.
Until we meet again,
Thank you,
Kind Regards,
Alan, Val Sue Morris & Dot Baker.
Customer's information:
Name: Mr. Alan Morris
Nationality: Australia
Itinerary: Beijing - Yangtze River Cruise - Beijing - Xian
Updated: Tuesday,May 11,2010
Sian & Tjong's China Tour Review
Dear Tracy and Ivy,
As a follow up to our China trip, we would like to express our thanks for your excellent coordination and services. We had a very enjoyable and informative trip. As a first-time tourist to China, and also a first-time customer to your company, we really appreciate the smoothness and efficient way we were shown around. And we would highly recommend our first guide in Shanghai : Ms. Bella Yang. Her attitude, her punctuality, her planning and scheduling, and the way she took care of us while we were with her was beyond excellent.We sincerely believe that because of her we had a very good first impression of China in general, of Shanghai in particular, and also of your travel agency. She communicated clearly and concisely, and also patiently, and she always gave us timely explanations. We would like to tell our friends when they visit Shanghai to strongly request her to be their guide.
We were also impressed by our tour guide in Suzhou, Ms. Janet Zhang, even though we were there only for one day.
We had only a short contact (less than half a day in Shanghai) with our guide on April 18, Ms. Zhao Rong, but we think with more experience she will be an excellent guide.
We are sure that for a travel agency, which is basically a service company, any customer feedback is highly important in maintaining quality and specially customer relation and satisfaction.We hope the feedback above could help a lot for your future work.
Looking forward to our future trips to China.
Best regards,
Sian & Tjong
Customer's information:
Name: Sian & Tjong
Nationality: Indonesia
Itinerary: 6 Day Memorable Trip of Shanghai
Updated: Tuesday,May 11,2010
Daniel's China Tour Review
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Dear CTO Team,
First of all we would like to thank you for all the efforts and the great tour we experienced.
We enjoyed it from the first to the last minute – one of our best holiday ever. We surely will recommend CTO to our friends as well using your service again on our next trip.
All of your tour guides have been fabulous!!! A BIG BIG thank you for them all!!! They all took good care of us, helped where ever needed, advised us on prices. We have been positive surprised how knowledgeable all of them have been, and how flexible with arrangements they used to be. Since they have been our main contact persons, it was great to hear from their daily live, what made the experience of china even bigger. All of them spoke excellent English. My wife needed some medicine in Beijing and Juliette was wonderful helpful. Nicole arranged us VIP seating in the theater what was very kind. Judy had to turn around the whole program for us, and organized us a river cruise – fabulous.
All cars have been clean, we never had to wait for the car. Our driver in Beijing was extremely friendly, every morning welcomed us with a smile and a “hello”. Always on time. Our driver in shanghai had a sense of humor what was great even he did not speak English. Our driver in Xian was polite but never smiled.
All hotels have been good. Prime Hotel Beijing, super location, very nice room, big bath room and clean, we appreciated the free internet connection. All staff have been friendly. Breakfast was ok New World Hotel Xian, rooms have been nice & clean. Staff at front office and bell counter have been friendly and helpful, facilities like tennis court are run down. The staff at the restaurant was not very professional. On the program we would have had a international buffet, we got a set menu – what was ok. The service for the set was a little bit unorganized, wines on the menu haven’t been available. Cleared dishes before having finished them
Crowne Plaza Shanghai, excellent room, super modern, helpful staff, and the fantastic breakfast buffet, coffee was the best we had in whole china. What we really appreciated was that all hotels had CNN on TV.
Food was always very tasty and well selected, as well our guides always ensured that we get taken care of, there was never something that westerners would not have eaten. The duck restaurant in Beijing was fabulous, as well the dumplings in Xian have been very delicious, one of our group didn’t eat mushroom, and our guide organized special dumpling for her. The restaurant where we had dinner on Tuesday, 2nd day in Beijing, was a little bit strange, they served us fish, and then cleared it 5 minutes after, saying it is for another table. The first restaurant in shanghai, with the minority food, was not really clean food was ok. To have a western dinner in the middle of the tour was a welcomed break from Chinese.
All guides asked us if we are ok to visit one or the other store/ factory, and never pushed us. as well they did not push us to buy something. The whole program was well balanced, and very interesting. We really enjoyed it.
All our Tour guides & the drivers in Beijing & shanghai have been fantastic, as well your office team did a great job and follow up on all points. Thank you.
Best wishes,
Daniel
Customer's information:
Name: Daniel
Nationality: Swiss
Itinerary: Beijing,Xian,Shanghai
Updated: Friday,May 07,2010
Kate's China Tour Review
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Dear Cindy and Sophia:
Thank you for making my experience in China so memorable!! I especially felt Juliette and Jasmine were so wonderful! They were gracious, attentive, knowledgeable, and really took the time to make certain everyone was well informed and comfortable. I couldn’t have asked for 2 better guides!
The vans were adequate and met all basic needs for space and cleanliness. The drivers were all very professional, pleasant and made me feel safe while they drive. I felt all the guides spoke excellent English and there was always water available to anyone at anytime.
If you ask me which is the best restaurant in China, this will be a sort of difficult question as restaurants in the US are very service oriented while in china, they are not. that was a little hard for me to get used to however, it was consistent within each restaurant so I could not have expected more. Also, I loved the Szechwan style food in shanghai, the dumpling dinner and hot pot lunch in Xian. It would have been nice to also try dim sum. The restaurants that I thought could have been better were the lunch in Xian near the terracotta warriors and our last dinner in shanghai before the Acrobatic show. Otherwise, all else was great.
All of the hotels were great and were above my expectations. The best bar far was the hotel in shanghai!
I loved going to the stores/factories and each guide took us to 2-3 which was perfect.
As I mentioned, I loved Juliette and Jasmine...they really made me feel special (especially since I was traveling solo while the other 4 attendees were couples). But more so, they made me fall in love with Beijing and Xian and I would love to return to each of the cities. Jack was fine, but I felt his style was a little hands off and unfocused. His stories would ramble and he would somehow weave each story back to his personal life. He wasn’t bad but I just happened to be really pleased with Juliette and Jasmine.
Thank you again !
Kate
Customer's information:
Name: Kate
Nationality: United States
Itinerary: Beijing-Xian-Shanghai
Updated: Wednesday,Apr 28,2010
Mrs. Beatrice's China Tour Review
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| Photo of Lijiang - taken by our client |
Dear Ivy,
It’s my pleasure to write this email and thanks again for the wonderful trip you organized for us. I wish you all the best, and who knows may be one day we will come back to visit Tibet!!
All the vehicles were clean and they all had air-condition, that however we never used since was never really necessary. We had no problem, everything went smooth as planned. All the drivers are politely and everything was all right with them.
The guide spoke all well enough English, some more and some less, but we did not have any problem due to language.
The free mineral water was really great and unexpected! We highly appreciated it!
Some hotel were better than other, but in total were OK. In details: The hotel in Dali: great location, nice room, but please ask them to better clean the breakfast tables even though the food itself was Ok. The best hotel for position and design was the one in Dali (apart from the tables breakfast)They were definitely all clean.
Hotel in Chengdu: definitely the best one, but the position not good: too far to the city center. For both the hotels in Beijing and Chengdu we would recommend a location really close to the tourist area, since there were free evenings planned in our itinerary.
The best restaurants were in Xi’an (both of them: Dumpling dinner and hotpot), and the one in Guillin were we had lunch. In Beijing none of the two were really good, and the dinner in Lijiang (before the Dongba show), was also not really delicious. All the other ones were definitely OK!
Well, almost with each guide we had at least one shopping stores/factories. However, this has almost never bothered us. Some guides asked us before whether we were interested, some did not. They let us stroll around in the shops by ourselves and when we wanted to leave, they took us to the next stop of our itinerary.
In Beijing, we highly appreciate the fact that our guide was able to organize a visit to a Beijing opera for us - at quite short notice! Another thing we would like to mention is that our second train (Yichang - Xi’an), was by far lowest quality in comparison to the other two. In the program it was written train number XY around 15, but we caught the train YZ around 13, which arrived half an hour early in Xi’an. I don’t know if the one we took was the one planned for us or not, since especially the one from Xi’an to Beijing was of considerably better quality! Anyway, we safely arrived at our destination, which was the most important point for us.
I want to stress the thing that we were/are perfectly happy about our trip, about your organization and how the things went. As said before everything went smooth and was perfectly organized.
We will surely contact you again, in case we will have the possibility to come back, maybe the next time for Tibet!
Best wishes for you too
Beatrice and Christian
Customer's information:
Name: Mrs. Beatrice
Nationality: Italy
Itinerary: 21 Days China Highlights of Hong Kong/Guilin/Yangshuo/Kunming/Dali/
Updated: Friday,Apr 23,2010
