Many of our satisfied customers have enjoyed the benefits of traveling as part of comprehensive and fully inclusive private tour and have continually returned with experiences that have far exceeded their expectations. We are delighted to have been able to take part in making our customer's dreams a reality and turning their journey into memories. Below are some feedbacks and reviews from our valued clients who traveled China with us. ChinaTourOnline.com has obtained the permission of the following guests to publish their comments and some clients' contact information. Please feel free to contact them with your questions or comments. Our customer team wishes you have a good time with our honest and personalized services.
Aviva Pelli & Johanan Mintzker's China Tour Review
Dear Tracy and the rest of the staffs,
We’re back home and we feel obliged to write to you and to tell you our impressions of a perfect tour of China. The itinerary you choose, the performances we attended, the accommodations, meals, guides, drivers etc., etc., couldn’t be better.
Everything you organised was punctual and we didn’t have even the smallest complaint.
We appreciate it sincerely. Thank you very much.
Aviva Pelli & Johanan Mintzker
Customer's information:
Name: Aviva Pelli & Johanan Mintzker
Nationality: Israel
Itinerary: 11 Days Majestic China Tour with Yangtze Cruise
Updated: Tuesday,Nov 17,2009
Mr. Kenneth Lim & Mrs. Yuet Mei Lim's China Tour Review
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Dear Tracy and Ivy:
All 3 tour vehicles were in great shape. All went well during the whole trip.
Drivers were very polite, courteous & punctual yet aggressive enough to handles the challenges of driving in these cities.
All 3 guides were very knowledgeable, very thoughtful and are quite concern for our safety at all time although we found all 3 cities to be quite safe to travel by ourselves as first time visitors.
Restaurants were relatively clean and the staffs were quite polite and helpful. The lunch during our Xian tour was quite good. I think we both did enjoy that lunch :) Both the breakfast at Beijing’s Xuanwumen hotel and Shanghai’s Hengsheng hotel were great offering acceptable quality and lot of choices.
For location we would vote for Beijing’s Xuanwumen Hotel, however, for newness, Shanghai’s Hotel Hengsheng is the one.
Overall, we couldn’t have asked for a better tour company. We really had a wonderful trip even though it is only budget package. We could afford a much better package if we want but we want to be as local as possible being of Chinese descents... All staff involved were courteous and professional. We like to thanks all the tour guides and drivers involved who really had our safety in mind when we were with them. We were impressed with Nancy in Beijing who seems to have the history of ancient China memorized like the back of her palm.
Throughout my correspondence with CTO while in Canada before our trip commence, and after we landed in China, Tracy has provided us with very timely and organized email reminders that’s were very reassuring for first time travelers to these cities. The contact information for each city prior to our arrival gave us peace of mind to say the least. We like to express our appreciation & thanks to Tracy for going above & beyond the call of her duty to visit us at our hotel in Xian...to make sure that we were well looked after. We also want to thanks her for presenting us with the beautiful silk souvenirs.
Will we use CTO for our future China tours? It is a resounding Yes!
Kenneth & Mei
Customer's information:
Name: Mr. Kenneth Lim & Mrs. Yuet Mei Lim
Nationality: Canada
Itinerary: 9 Days Best of China Tour (Budget)
Updated: Wednesday,Nov 04,2009
Mr. Brian Harris & Mrs. Susanne Harris's China Tour Review
Hello Lydia and Team,
We have responded in "red text" below.
Vehicles were kept in excellent condition at all times. No problems occurred.
Drivers were very polite. Driver in Xian was on his mobile phone a lot which several people made comment on.
Tour guides were excellent in communicating. Lena in Xian was outstanding and Mia our guide in Beijing was very good also.
Most of us commented on how good the restaurants were. Some of course were better than others but the standard of food was excellent. Our first night in Shanghai the restaurant was the least appealing with the food but as our flight was delayed and we arrived late not sure if this factor contributed to the food served.
Restaurant meals were excellent. All were clean and the toilets etc good apart from Restaurant in Shanghai as mentioned above. Food served was outstanding in some but the most impressive was a Restaurant during our Beijing visit. After visiting the Great wall we ate at an outstanding restaurant both in presentation and food served. It was excellent! All staff served us well in all restaurants visited during our tour.
We loved the standard of hotels offered. The service was excellent in all. The staff attending to all our requirements made our stays excellent. Lena was outstanding at this also. The best hotel is hard to name as all were different and excellent if we had to choose the best, we believe the Shanghai hotel, Lexington.
Not sure how many stores/factories we visited but we were fine with the visits. Many people bought goods as this was their only chance to shop. We didnt buy, but didnt feel pressured into buying anything. Some travellers only chance to buy were at these places they mentioned.
We loved the tour and intinary provided. Value for money was outstanding. Accomdation and Restaurants were excellent and the food served was of the highest quality and quantity! The bus’s used for daily travel were excellent in size and were clean and drivers polite and friendly. The guides were excellent and knowledge shared with us re historical information was outstanding. We have no hesitation in recommending China Tour Online to all our friends.
The service provided before we started touring was prompt and very informative and we felt comfortable before we commenced our journey with you group due to the high level of service provided. Many thanks for your service, efforts and a great time.
Customer's information:
Name: Mr. Brian Harris & Mrs. Susanne Harris
Nationality: Australia
Itinerary: 8 Days Splendid China Tour of Beijing/Xi’an/Shanghai
Updated: Wednesday,Nov 04,2009
Echo Wall
>Driver in Xian was on his mobile phone a lot which several people made comment on.
we will inform driver in Xi’an to pay more attention and avoid this situation in the future. Thanks for your info.
Updated: 04th Nov, 2009
Mr. Daniel Varghese & Ms. Mary Varghese's China Tour Review
Dear Lydia Li & Fay Gao
hi,
we are pleased with the tour and all arrangements. the drives,tour guides and all the hotels and all food arangements were very good. to be honest it was more than what we expeted. please keep up the good work. we will gladly recommend you to any of our friends.
thank you,
mary & daniel varghese.
Customer's information:
Name: Mr. Daniel Varghese & Ms. Mary Varghese
Nationality: Canada
Itinerary: 14 Days Majestic China Tour with Yangtze Cruise
Updated: Tuesday,Nov 03,2009
Ms. Jennifer McMorrow & Ms. Michelle Francis 's China Tour Review
Dear Lydia Li & Fay Gao
Hi
My comments are in blue below.
All vehicles were clean and in good ship. No incidents to report. The drivers were great. The one in Beijing was very polite and friendly.
All the tour guides were fantastic and knowledgeable. Joy was excellent in Beijing. Sean in Shanghai was knowledgeable and friendly. He took the time to assist us with buying train tickets to Hangzhou.
The mineral water you provided was a nice service. The restaurants were excellent. The best meal was on the way to the airport after the river cruise. The least enjoyable meal was in Shanghai at the silk factory. I also enjoyed the dumpling meal. All the hotels were great and the overall tour was excellent. It was good value for money.
BTW, thanks to Lydia who came to see us in Xian and give us the nice gift.
I will definitely recommend your company to any friends traveling to China in the future. I have passed your information on to some friends living in Hangzhou to use you for their future travels.
Cheers
Jen
Customer's information:
Name: Ms. Jennifer McMorrow & Ms. Michelle Francis
Nationality: United States
Itinerary: 11 Days Majestic China Tour with Yangtze Cruise
Updated: Tuesday,Nov 03,2009
