China Tour Reviews from Swiss Customers

Daniel's China Tour Review

Dear CTO Team,

First of all we would like to thank you for all the efforts and the great tour we experienced.

We enjoyed it from the first to the last minute – one of our best holiday ever. We surely will recommend CTO to our friends as well using your service again on our next trip.

All of your tour guides have been fabulous!!! A BIG BIG thank you for them all!!! They all took good care of us, helped where ever needed, advised us on prices. We have been positive surprised how knowledgeable all of them have been, and how flexible with arrangements they used to be. Since they have been our main contact persons, it was great to hear from their daily live, what made the experience of china even bigger. All of them spoke excellent English. My wife needed some medicine in Beijing and Juliette was wonderful helpful. Nicole arranged us VIP seating in the theater what was very kind. Judy had to turn around the whole program for us, and organized us a river cruise – fabulous.

All cars have been clean, we never had to wait for the car. Our driver in Beijing was extremely friendly, every morning welcomed us with a smile and a “hello”. Always on time. Our driver in shanghai had a sense of humor what was great even he did not speak English. Our driver in Xian was polite but never smiled.

All hotels have been good. Prime Hotel Beijing, super location, very nice room, big bath room and clean, we appreciated the free internet connection. All staff have been friendly. Breakfast was ok New World Hotel Xian, rooms have been nice & clean. Staff at front office and bell counter have been friendly and helpful, facilities like tennis court are run down. The staff at the restaurant was not very professional. On the program we would have had a international buffet, we got a set menu – what was ok. The service for the set was a little bit unorganized, wines on the menu haven’t been available. Cleared dishes before having finished them

Crowne Plaza Shanghai, excellent room, super modern, helpful staff, and the fantastic breakfast buffet, coffee was the best we had in whole china. What we really appreciated was that all hotels had CNN on TV.

Food was always very tasty and well selected, as well our guides always ensured that we get taken care of, there was never something that westerners would not have eaten. The duck restaurant in Beijing was fabulous, as well the dumplings in Xian have been very delicious, one of our group didn’t eat mushroom, and our guide organized special dumpling for her. The restaurant where we had dinner on Tuesday, 2nd day in Beijing, was a little bit strange, they served us fish, and then cleared it 5 minutes after, saying it is for another table. The first restaurant in shanghai, with the minority food, was not really clean food was ok. To have a western dinner in the middle of the tour was a welcomed break from Chinese.

All guides asked us if we are ok to visit one or the other store/ factory, and never pushed us. as well they did not push us to buy something. The whole program was well balanced, and very interesting. We really enjoyed it.

All our Tour guides & the drivers in Beijing & shanghai have been fantastic, as well your office team did a great job and follow up on all points. Thank you.

Best wishes,

Daniel

Customer's information:
Name: Daniel
Nationality: Swiss
Itinerary: Beijing,Xian,Shanghai

Updated: Friday,May 07,2010