China Tour Reviews from Indonesia Customers
Mr. The Ka Jit's China Tour Review
Dear Tracy and Ivy,
The service is excellent. We are in particular happy with Jane (our guide in Jiuzhaigou) as she’s the most cheerful and helpful guide we’ve ever met. Sonny’s very attentive while Vivian’s very nice (and her English is also the best among three). There are several arranged stop at souvenir shops which part of it I understand was a compulsory stop, but overall it’s ok as we’re not pressured to buy anything.
The driver is very polite and the vehicle is in good condition, equipped with air conditioners.
My wife don’t really enjoy her lunch in a tibetian restaurant (the one we had when we arrived to jiuzhaigou), but other than that we enjoyed the various local foods arranged. My favorite is the Beijing noodle and the dumpling banquet.
Guangzhou hotel was located at an excellent location near to xidan mrt interchange and encircled by various shopping malls/stores. We had the chance to sample some of the best streetfood in Beijing nearby. The hotel’s also clean with comfortable beds. However the service of the staff’s can improve especially their command in English.
City hotel in XI’an is again located strategically in the city square with muslim street in a walking distance. The food’s not bad and for a 3-star hotel, the room’s very comfortable.
Gesang hotel in Jiuzhaigou serve a very delicious noodle in their 2nd floor restaurant and we got to experience the restaurant manager’s exceptional service (the best we’ve ever met). The room’s clean but the toilet’s plumbing system was troubled.
We were provided two bottles of mineral water every day. Thanks for arranging such.
Customer's information:
Name: Mr. The Ka Jit
Nationality: Indonesia
Itinerary: Beijing,Xian,Jiuzhaigou
Updated: Tuesday,Jun 15,2010
Sian & Tjong's China Tour Review
Dear Tracy and Ivy,
As a follow up to our China trip, we would like to express our thanks for your excellent coordination and services. We had a very enjoyable and informative trip. As a first-time tourist to China, and also a first-time customer to your company, we really appreciate the smoothness and efficient way we were shown around. And we would highly recommend our first guide in Shanghai : Ms. Bella Yang. Her attitude, her punctuality, her planning and scheduling, and the way she took care of us while we were with her was beyond excellent.We sincerely believe that because of her we had a very good first impression of China in general, of Shanghai in particular, and also of your travel agency. She communicated clearly and concisely, and also patiently, and she always gave us timely explanations. We would like to tell our friends when they visit Shanghai to strongly request her to be their guide.
We were also impressed by our tour guide in Suzhou, Ms. Janet Zhang, even though we were there only for one day.
We had only a short contact (less than half a day in Shanghai) with our guide on April 18, Ms. Zhao Rong, but we think with more experience she will be an excellent guide.
We are sure that for a travel agency, which is basically a service company, any customer feedback is highly important in maintaining quality and specially customer relation and satisfaction.We hope the feedback above could help a lot for your future work.
Looking forward to our future trips to China.
Best regards,
Sian & Tjong
Customer's information:
Name: Sian & Tjong
Nationality: Indonesia
Itinerary: 6 Day Memorable Trip of Shanghai
Updated: Tuesday,May 11,2010
Mr. Erfan Yohanes Hidayat's China Tour Review
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| Our clients at Tiananmen Square, Beijing |
Dear China Tour Online,
Many thanks for your service, I am glad to share our experience during the tour with you. Overall the tour itself was very pleasant and we are grateful to have done it. Thank you for the arrangements and services you have provided for our holiday.
The hotels were nice and tidy. The rooms were clean and spacious. The amenities were complete and useful.
The restaurants were very nicely chosen. We were brought to nice, clean, and big restaurants. Majority of the foods were delicious and the quantity were abundant, we could not finish them in every meal. Several times we ate similar foods in different restaurants, would be great actually if every meal could present us with different local Chinese foods.I personally like the Sichuan restaurant in shanghai the most, as they offered food with the most taste (please bear in mind that Indonesian people love strong taste foods, and spicy foods).
The vehicle was clean and spacious. The air-conditioning worked well. The drivers behaved politely and helpful. They did not smoke while driving, and quite flexible in term of taking us sightseeing.
The tour guides were very pleasant and understanding. There was no problem of communication between us; their English was fluent and their guide was clear and fun.
Our tour guide in Beijing, Ms. Li, was very kind to us and fun to be with. We would like to praise her efforts in guiding us and making our stay in Beijing enjoyable. She is very informative in humorous way, and very kind that she was willing to care for our grandmother when she was tired of the trip.
Customer's information:
Name: Mr. Erfan Yohanes Hidayat
Nationality: Indonesia
Itinerary: 7 Days Brilliant Beijing and Shanghai Tour (Budget)
Updated: Tuesday,Apr 28,2009
Echo Wall
From operator of CTO, Sophia
Dear Mr. Erfan Yohanes Hidayat,
Thanks for your helpful feedback and your valued time on it, which will definitely help us to improve our service quality.
We are pleased that you like the tour we arranged for you, and it is our pleasure to provide you with our service and also it is our responsibility to offer our customers the most comfortable tour.
We are really glad that you like the restaurants we arranged for you, and we are sorry that the different restaurants has offered the similar foods, we will take your suggestions and avoid the such things happen again to our customers, we will try our best to diversify the food in different restaurants and make it unforgettable for our customers. Thank you very much for your kind suggestion.
We are very pleased to hear that you are satisfied with the tour guides, especially our guide in Beijing, Ms. Li, we have extended the gratitude from you and us to Ms. Li, and we also have sent an praising letter to her manager.
Thanks again for your comments, which can let us know clearly about how to improve our service as well as how to offer our customers a more comfortable tour.
Updated: May 4th, 2009
