China Tour Reviews from United States Customers
Shannon & Patrick's China Tour Review
Hi Tracy,
Again, please accept our apologies for the delay. Attached is the evaluation for Juliet and Beijing. Answers to the overall survey questions are below.
Overall, we were highly pleased with our guides in the three cities. They made our experience in China very special. Juliet was really exceptional.As for the souvenir shops and factories, our guides did not add to that pressure--which was greatly appreciated. For future guests, we suggest that you tell the travelers that they will be approached for sales so that they know what to expect.
We felt comfortable with all three drivers. The traffic in Shanghai and Xi’an was a bit anxiety-producing at first since there is so much more volume and tight space for driving in those cities. But we are also used to big cities in the US and trusted that the drivers knew how to handle it. The cars were clean and the air conditioning worked fine.
Though some of the places were obviously meant for tourists, most of them were very good and exposed us to many types of Chinese cuisine. That is what we wanted as we feel food is a very important part of travel and experiencing another culture. The two restaurants in Shanghai were not good though. They seemed to be the most tourist-oriented and served food like the most bland Chinese restaurants in the US. But the food in Xi’an and Beijing was generally very good to us.
That would be great to serve our comments as a reference. When choosing a travel agency based in another country and especially with a language that one does not speak, it can be very difficult to discern whether to choose it since the reviews are often mostly in the other language. We had friends from China research CTO before making the decision. We would be happy to share our experience with others as it was a really great one and we will highly recommend CTO!
Best regards,
Shannon & Patrick
Customer's information:
Name: Shannon & Patrick
Nationality: United States
Itinerary: 10 Days tour of Shanghai-Xian-Beijing
Updated: Tuesday,Aug 24,2010
Yuejin Sun 's China Tour Review
Dear Ms. Tracy:
First of all, Thank you for all your hard work for making our trip possible and enjoyable the most of our trip. I fully understand that your agency is trying the best to ensure customer having great time in China. Sometime the situation is out of your control when you have to hire local guide where is not your territory. I do appreciate all services each guide provided to us by tipping them 200 RMB a day to show our good faith for their services. In some areas, the guide need to show professionalism. We will value their services with our gratitude. I wish I tipped driver more than the guide in some cities.
Second, Please do not think I am just complaining. Like I said earlier, some situation is out of you control. We all learn from that to improve your service and make your company better by hiring good honest local guides.
Last, I am going to organize another group from my school to China next Summer. I will continue to work with your agency in next a few month. I will let you know our plan when time comes.
By the way, I left a small gift to Yang, Lina for you the day we left. I hope you got it. If not, I will bring two to you next time. Thank you for meeting us at Dumpling Dinner. The group really like the dumpling dinner and your gifts.
I would send you our albums when we collect all photo from everyone. I am in processed to make our trip DVD.
Sincerely,
Yuejin Sun
Customer's information:
Name: Yuejin Sun
Nationality: United States
Itinerary: 13 Days China Discovery Tour with Shanghai - Suzhou - Hangzhou
Updated: Thursday,Aug 05,2010
Mrs. Susan Hartley's China Tour Review
 |
Dear Tracy & Ivy
Please be happy, we had a great trip with Sandy and your company.
We are living in China for another 18months so I’m sure we will do more trips with yourselves.
We had a great time with Sandy, she was very helpful and knowledgeable. No pressure to go shopping, we actually ended up buying things but our choice.
Vehicle great, very clean and tidy. The driver was safe and air con worked.
Lunch ’hao chi’. Although we didn’t understand that it was only one glass of drink not the bottle. We bought extra, no problem but it seemed a waste that the residue of the original was left on the side. I only mentioned the drink as it seemed wasteful.
Pleanty of bottled water supplied, Sandy even sourced some ice to help keep it chilled.
Thanks again.
Your Sincerely,
Susan
Customer's information:
Name: Mrs. Susan Hartley
Nationality: United States
Itinerary: 1 Day Badaling Great Wall & Ming Tombs
Updated: Tuesday,Aug 03,2010
Mrs. Denise's China Tour Review
Dear Chinatouronline,
Thank You so much for every thing you have done to make our vacation so memoriable.We enjoyed every minute and our grandson had an awsome time as well.Your company was the only one that was willing to work with us on including him on our vacation.
As far as the tour and cruise was concerned the tour guides were very polite and knowledgable, Jason being the best.Jason also spoke english and his understanding of english was the best of all the tour guides.
All the Hotels were beautiful and all 5 stars. We Have nothing bad to say of the hotels.
The Cruise Ship was perfect and we had no complaints.
The drivers were polite and kind.
The bottle water provided should be cold or on ice for very warm days, western people enjoy ice cold beverages.
We will send pictures and photos soon for you to use and yes you may use my comments.
Thank you very much
Denise
Customer's information:
Name: Mrs. Denise
Nationality: United States
Itinerary: Beijing-Xian-Chongqin-Yangzte River Cruise-Yichang-Shanghai
Updated: Wednesday,Jul 14,2010
Dan 's China Tour Review
Fay,
We are back home and getting back to our normal schedules.
We had an absolutely wonderful trip. I thank you for the professional way you took care of us.
Our comments about the trip:
1. Guides - Juliet in Beijing was knowledgeable, friendly, and mostly very pleasant. She became exasperated now and then with us when we were slow or straggling behind. Nicole in Xian was excellent. She told us all about the things we saw, was very patient with us, and help us when we wanted to change something. Mr Kuan in Shanghai had a lot of difficulty with English, but was very, very polite and wanted to please. He accommodated everything we asked of him.
2. Drivers and vehicles - All of our driver were courteous, on time, and helpful when we wanted to stop or change something. The vehicles were all satisfactory, clean and comfortable with plenty of water available. All were air conditioned.
3. Breakfast at the hotels were all very good. All the other meals were good, except the lunch next to the summer palace. We thought it was not very good and not very clean.
4. We were very pleased with all the hotels. All were very nice. The hotel in Beijing made us nervous because so many things in the room had a price tag on it, we didn’t know if we were incurring extra cost or not. The hotel in Xian was very comfortable, with a nice quiet bar. The hotel in Shanghai was nice but the bar was too loud.
5. We had plenty of water.
6. My wife and daughter had an extended trip to Cairo (with our camera). They will be home soon and we will send a few photos.
7. We were very pleased with our trip, and I would recommend your service to anyone. Everything went just as we had planned, and just as you had told us. The few things we wanted to change during the trip were quickly accommodated for us. My wife’s father came along with us, and sometimes we needed to slow down a bit. I am very glad we chose the private tour, and it was well worth the small extra cost.
Each of the guides gave us a survey letter, but were confused as to whether it was for evaluating them or the previous guide.
Thanks for a great trip.
Dan Boschert
Customer's information:
Name: Dan
Nationality: United States
Itinerary: 8 Days Splendid China Tour
Updated: Thursday,Jun 17,2010
