Tour reviews and feedbacks from our former clients in August, 2009.
Shannon & Patrick's China Tour Review
Hi Tracy,
Again, please accept our apologies for the delay. Attached is the evaluation for Juliet and Beijing. Answers to the overall survey questions are below.
Overall, we were highly pleased with our guides in the three cities. They made our experience in China very special. Juliet was really exceptional.As for the souvenir shops and factories, our guides did not add to that pressure--which was greatly appreciated. For future guests, we suggest that you tell the travelers that they will be approached for sales so that they know what to expect.
We felt comfortable with all three drivers. The traffic in Shanghai and Xi’an was a bit anxiety-producing at first since there is so much more volume and tight space for driving in those cities. But we are also used to big cities in the US and trusted that the drivers knew how to handle it. The cars were clean and the air conditioning worked fine.
Though some of the places were obviously meant for tourists, most of them were very good and exposed us to many types of Chinese cuisine. That is what we wanted as we feel food is a very important part of travel and experiencing another culture. The two restaurants in Shanghai were not good though. They seemed to be the most tourist-oriented and served food like the most bland Chinese restaurants in the US. But the food in Xi’an and Beijing was generally very good to us.
That would be great to serve our comments as a reference. When choosing a travel agency based in another country and especially with a language that one does not speak, it can be very difficult to discern whether to choose it since the reviews are often mostly in the other language. We had friends from China research CTO before making the decision. We would be happy to share our experience with others as it was a really great one and we will highly recommend CTO!
Best regards,
Shannon & Patrick
Customer's information:
Name: Shannon & Patrick
Nationality: United States
Itinerary: 10 Days tour of Shanghai-Xian-Beijing
Updated: Tuesday,Aug 24,2010
Lori and Charlton Riley's China Tour Review
Dear Tracy,
My apologies for the delay in replying to your email, but we have been out and about enjoying Shanghai.
We very much enjoyed meeting you in Xian and thank you for the photos of our brief time together.
We have replied with our comments to the headings listed in your email below and also attach the completed evaluation form for Guilin.
We found all guides in particular Lena and Freddie outstanding, knowledgeable and very polite. We did not feel pressed to do shopping and stops to factories and shopping areas were in keeping with the context of what we were visiting.
Drivers excellent and attentive with clean air-conditioned vehicles. In particular Mr. Wong in Xian was most polite.
All meals were adequate, however the lunch on the Li River boat cruise was not a good meal and in our opinion was below standard.
Guilin Bravo was our favourite and excellent.Prime in Beijing was well located and we enjoyed our stay there. Grand New World Xian was not the best location because of the heavy traffic in Xian it took too long to reach the central area. Something more central near the Bell Tower would have made for more pleasant walking and shopping in our free time.
Overall we found ChinaTourOnline.com and in particular all that you arranged for us first class. Your attention to detail, efficiency and accommodating our needs was always met with courtesy and promptness. We would certainly use your company again on any future visits to China and have no hesitation in recommending you to our friends.
With kind regards and best wishes
Lori and Charlton Riley
Customer's information:
Name: Lori and Charlton Riley
Nationality: Australia
Itinerary: 17 Days tour of Beijing/Xian/Guilin/Shanghai
Updated: Saturday,Aug 21,2010
Yuejin Sun 's China Tour Review
Dear Ms. Tracy:
First of all, Thank you for all your hard work for making our trip possible and enjoyable the most of our trip. I fully understand that your agency is trying the best to ensure customer having great time in China. Sometime the situation is out of your control when you have to hire local guide where is not your territory. I do appreciate all services each guide provided to us by tipping them 200 RMB a day to show our good faith for their services. In some areas, the guide need to show professionalism. We will value their services with our gratitude. I wish I tipped driver more than the guide in some cities.
Second, Please do not think I am just complaining. Like I said earlier, some situation is out of you control. We all learn from that to improve your service and make your company better by hiring good honest local guides.
Last, I am going to organize another group from my school to China next Summer. I will continue to work with your agency in next a few month. I will let you know our plan when time comes.
By the way, I left a small gift to Yang, Lina for you the day we left. I hope you got it. If not, I will bring two to you next time. Thank you for meeting us at Dumpling Dinner. The group really like the dumpling dinner and your gifts.
I would send you our albums when we collect all photo from everyone. I am in processed to make our trip DVD.
Sincerely,
Yuejin Sun
Customer's information:
Name: Yuejin Sun
Nationality: United States
Itinerary: 13 Days China Discovery Tour with Shanghai - Suzhou - Hangzhou
Updated: Thursday,Aug 05,2010
Mrs. Susan Hartley's China Tour Review
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Dear Tracy & Ivy
Please be happy, we had a great trip with Sandy and your company.
We are living in China for another 18months so I’m sure we will do more trips with yourselves.
We had a great time with Sandy, she was very helpful and knowledgeable. No pressure to go shopping, we actually ended up buying things but our choice.
Vehicle great, very clean and tidy. The driver was safe and air con worked.
Lunch ’hao chi’. Although we didn’t understand that it was only one glass of drink not the bottle. We bought extra, no problem but it seemed a waste that the residue of the original was left on the side. I only mentioned the drink as it seemed wasteful.
Pleanty of bottled water supplied, Sandy even sourced some ice to help keep it chilled.
Thanks again.
Your Sincerely,
Susan
Customer's information:
Name: Mrs. Susan Hartley
Nationality: United States
Itinerary: 1 Day Badaling Great Wall & Ming Tombs
Updated: Tuesday,Aug 03,2010
Jack's China Tour Review
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Sophia & Cindy,
Overall the China tour was well worth it. We saw and did everything indicated on the tour description and the convenience of a tour company made the trip easy to manage. We were supplied with everything we needed and everything was booked for us. All we had to do was show up. The free bottled water that was provided to all of us was definitely a nice touch. The guides were friendly and knowledgeable about the cities and tourist attractions. Traveling in a small group also allowed everyone to bond and get to know each other. The people we traveled with made the trip a lot more fun. I feel very fortunate to have made new friends.
Customer's information:
Name: Jack
Nationality: United States
Itinerary: 8 Days Splendid China Tour
Updated: Thursday,Aug 27,2009
