Tour reviews and feedbacks from our former clients in January, 2009.
Mr. Nik's China Tour Review
Dear Candy,
Many thanks for organizing so wondeful a trip for us. We enjoyed it very well and please see my comments below:
We satisfied with the service given by yr tourist guide.mr Jack is very friendly and very resourceful. He had asked us before any decision been made.
we felt comfortable travel with the bus provided to us and the driver was very punctual.
We have given a choice to choose the restaurant that we like and we enjoyed our lunch and dinner so much.
The rooms provided is quite good but the sometime we felt very hot due to centralised heater.
We received two bottles of water each day. Thanks.
Customer's information:
Name: Mr. Nik
Nationality: India
Itinerary: 6 Days Guangzhou Essence Tour (Standard)
Email: lydianmh@yahoo.com
Updated: Thursday,Jan 05,2012
Mr. Andreas D.'s China Tour Review
Dear Candy！
First I want to say that I liked this journey and China very, very much.
Thanks to your excellent organization, I gained a lot of impressions notwithstanding the relatively short time. Although you had not much time to organize everything and then there was also problems with the European departure airport, everything worked perfectly.
It was really great and the special female trip leaders was outstanding. All of them were personally interested in, have a great knowledge and excellent English skills. I write not only so, but really mean it. Compared with all other trips that I made so far, I can say that you have the most efficient organization and the best tour leaders. I’m so delighted!
I can and will recommend your travel agency and the guides in any case.
Do you also organize trips outside of China? In Vietnam, for example? There we want to go in some months.
The feedback form for Ms Sugar in Shanghai I just completed on your website.
On this occasion I would like to point out that I did *not* get this feedback form for Xi’an and Ms Emma (in Shanghai). Perhaps you can send me also a link for the review.
> We also have put the photo we took that evening when you were in Xian in the attachment, hope you could enjoy it.
Thank you for the photo. Please be patient due to my photos. In a few days I will sort it and show you (maybe by link).
> In general, what did you think of our guides >service? Did the tour guides speak clearly and >politely to make themselves understood? >Did any guides stand out for reasons good or bad? How often did each guide arrange stops at souvenir shops or factories? Did the >guide seek your agreement to make such stops or did you feel pressed to do some shopping?
Most of these questions I already answered above. Their English was better than mine. They offered me stops at factories and shops, but never pressed me. It was always up to me to accept this offer or not.
> 2. Driver Service and Vehicle
>How did you feel about our driver service? Was >your tour vehicle clean and equipped with air-conditioners?
The drivers in Beijing and Xi’an were very friendly. The driver in Shanghai was rather quiet and calm. But there is not much to say except that everyone was on time and the cars were always clean and everything worked.
All cars had air-conditioning, but more important to me was that they were well heated. (~_^)
>3. Lunches and Dinners
>What did you think of the lunches and dinners >arranged by us? Did you have any favorites? Did you strongly dislike any particular >meal? Why?
I always prefer Chinese, Indian and Japanese food than western food. I realized that in China all taste better and the selection is larger than in a Chinese restaurant in Europe.
The Hot Pot lunch with Ms Emma in Xi’an was my favorite!
However, all other meals were very good. The guides always regarded on what I prefer (fish) and what not (beef).
In the hotels they had a rich breakfast buffet and I ate mostly so much that two other meals were already too much. Usually I eat only 2 times a day. The hotel in Shanghai unfortunately had almost western cuisine for breakfast.
>4. Daily Bottled Water
>We require our local partners to provide two >bottles of mineral water for each guest in Datong. Did you receive and enjoy them?
Yes, I ever received the bottled water. It’s a nice gesture and certainly more important in summer.
> 5. Photos
> Would you mind sharing some memorable travel photos with us?
Yes, but please remain patient ...
> 6. References
> Would you mind serving as a reference and allowing us to post your comments on our website?
Yes, willingly.
Have a nice day!
--
Kindly Regards
Andreas D.
Customer's information:
Name: Mr. Andreas D.
Nationality: Austria
Itinerary: 10 Days Beijing-Xian-Shanghai
Updated: Thursday,Jan 20,2011
Patricia and Thomas Kimble's China Tour Review
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| Cindy have dinner with our clients |
Hello Cindy and Andee,
Tom and I are home and back to work. We have talked and talked about our trip to everyone we work with and our family. We can't thank you enough for all you did to save our trip. After all the airport problems and Tom getting sick our trip would not have happened without your personal care. We thank you so much.
We would like to come back to China some day but in better weather. Of course we will only travel with ChinaTourOnline (CTO). We have not even seen all of our pictures yet, but I promise I will send you some of the best when we do.
When talking about the guides, Lilly and Mr. Joe were very nice. Mr. Joe was very polite and a very careful driver. We really appreciated his professional and caring ability. We had a good time with Durbin even though we were only with him one day.
Thank you again.
Customer's information:
Name: Patricia and Thomas Kimble
Nationality: United States
Itinerary: 5 Days Ancient Capital Tour of Shanghai-Beijing-Xian-Shanghai
Updated: Monday,Jan 12,2009
