Tour reviews and feedbacks from our former clients in March, 2009.
Ms.Nancy Evans's China Tour Review
Dear Tracy,
Thank you for your help for our first China trip.
Each guide was pleasant, with excellent English and great knowledge of their subject and history of your country.
Jenny in Nanjing helped acclimate us to China and pointed out many places and activities for us to enjoy after the tour was finished for that day.We did go to lunch connected to a tourist shop and felt pressured by the shop people - not by Jenny.
Emma in Xi’an was great fun - we all enjoyed our tour with her - we did go to the terracotta soldiers shop but did not feel pressured by anyone. Emma seemed extremely knowledgeable and taught us a lot of history. The dumpling dinner was terrific and the show was great fun, and the lunch at the museum was great. Our visit to the Wild Goose pagoda was enlightening, we went to the fireworks display and fountain display at night -what a site. The hotel even had a Birthday Cake for me.
Ellie in Chonqing was helpful even took the time to show our son the university he has an interest in.We had very little time in Chongqing but our time was perfect with Ellie.Loved Ciqikou!
Tiger in Yichang was a riot! he showed us the surrounding city and even helped serve in the restaurant to keep us on schedule to get to the airport on time.
Nick in Shanghai was a great guide enjoyed all - we went to the tea house at at the Temple and did not feel pressured by anyone.Enjoyed the tea and bought some but forgot to get the email address of the tea house to order more (can you supply that email address?)
Juliet in Beijing was just terrific,we had so much fun - she has a great sense of humor - Our driver was outstanding - what a pleasure to be with both of them and to see all the sites in Beijing - all the history all the stories and Juliet had a wealth of them.
We loved the dumpling dinner - the 2 a la carte lunches were in terrific restaurants.We didn’t have a bad meal !!!!!!!
All hotels were very nice - The Grand New World in Xi’an and especially Ramada Plaza Gate
Shanghai, spacious - well located -helpful staffs.
We enjoyed bottled water every trip -The vehicles were always clean and equiped with bottled
water.Thanks
I would not mind to be serving as a reference, as we had a fantastic trip to China - (our first) you made it so easy for us - we just sat back and enjoyed. Thanks again.
Nancy Evans
Customer's information:
Name: Ms.Nancy Evans
Nationality: United States
Itinerary: 14 Days China Discovery Tour with Yangtze Cruise (Standard)
Updated: Thursday,Mar 03,2011
Mrs. Lydia Erika Graham's China Tour Review
Hello Ivy
Thank you for the photo, and also thank you for such a wonderful trip, we will recommend Chinatouronline to all our friends.
The vehicle was very clean and perfect for the 3 of us, no problems at all. The drivers were very polite. The guides spoke clearly only the one in Xian we had a little bit of difficulty to understand some times. Here I would like to compliment:
1. River and the driver in Beijing they were very coordinated and efficient to make our days smooth.
2. The guide and driver in Chongqing they were excellent and she went the extra mile in order to make our short stay pleasant.
PLEASE GIVE OUR SINCERE THANK YOU TO BEIJING AND CHONGQUIN TEAMS.
The hotels were nice and clean excellent service all the staff were very polite.
The best hotel was the one in Beijing PRIME HOTEL excellent service, very clean, the rooms were big, the bathroom big and clean, the buffet magnificent, and the attitude of all the employees excellent, the best was the one in Beijing.
The restaurants overall were okay, the first restaurant in Beijing needs to fix the wall paper on the walls, they were peeling and gives a sense of being old and dirty.
We enjoyed very much all the food, was excellent in all the restaurants. I should tell you that the one in Chongqin the food was tasty. I suggest that you mentioned to the restaurants that they should place a serving spoon with every dish. Also a fork for all the foreigners.
The silk factory in Beijing was nice to visit. In Xian was very nice to see the Clay factory and workshop also. We enjoyed to visit there.
Overall I thank you for a wonderful trip, I wish I could stay longer in Shanghai, next time I will go for 3 o 4 weeks!!
Erika
Customer's information:
Name: Mrs. Lydia Erika Graham
Nationality: Canada
Itinerary: 12 Days Majestic China Tour with Yangtze Cruise
Updated: Tuesday,Mar 30,2010
Kenneth Bunner's China Tour Review
Hello Tracy,
Let me tell you that I enjoyed a terrific holiday through the company that you represent, China tours online. I particularly enjoyed the portion of the tour that you oversee in Shaanix and Xian.
The tour guide Jasmine was the best of all the guides that led me during the tour. She was kind and soft spoken. Her organization and flexibility in conducting the tour and her knowledge and introspection were top-notch. She conversed in English without hesitation and with a great deal of confidence. She was an absolute joy.
The sights that I visited on the tour had many magical moments. The Terracotta Warriors museum was particularly amazing along with the Emporer’s tombs. The choice of restaraunts for lunch and dinner were always excellent choices and the food was delicious. I enjoyed the Chinese opera and evening performance at the dinner theatre we visited on the second evening.
Also impressive was the hotel that was selected for me in Shaanix during my stay. The western dinner buffet and the breakfast buffet were wonderful. The room that I stayed in at hotel was beyond description. It was the most impressive accommodation that I have ever experienced. I wish to add that I am a seasoned traveller having completed 25 airline flights in the last year alone. I hope this information helps you to see that I am discriminant in my praise.
Thank you and Jasmine so much. The tour you organized was above expectations and most enjoyable.Congratulations on a job well done. Please pass along my gratitiude to Jasmine. Thank you for greeting me during my tour. It is a pleasure doing business with you.
I have some photos that I will forward to you when I am at my own computer in a few days.
Ken Bunner,
Canada
Customer's information:
Name: Kenneth Bunner
Nationality: Canada
Itinerary: 12 Days Classic China Essence Tour with Yangshuo (Luxury)
Updated: Thursday,Mar 25,2010
Mr. Fernando Teixeira's China Tour Review
Dear Tracy & Ivy,
It was a pleasure to meet with you in Xi′an, and thanks a lot for the detail on my wife’s birthday.
Everything was ok. Just as more details: best vehicle is in Xi′an with best driver (on attitude, smile on the face) and Shanghai. those were the best.
The best English speaker is in Beijing, best guide on attention, be on the top of questions, doubts, any thing out of the plan or how he/she could best accommodate the plan for us in Shanghai.
We had available water all days; however because of weather conditions we used just a couple during the whole trip, but it is very nice to have available water on the vehicle.
Shanghai and Xi′an hotels we choose ourselves, Beijing hotel was find very well located, clean, good tourist hotel and room. Restaurants, best enjoyable food was first day lunch in Beijing and lunch on Saturday in Beijing (on a lake view). All the others restaurants were ok.
In all almost them the guide talked with the waiters/waitresses, so we had very little interaction with them, but everything was good.
The restaurant offers the most tasty food is on Saturday lunch in Beijing. (restaurant on the lake)
We did not have any complaint,it is more than what I already put in the comments. I am very glad with our choice with your company and we liked very much your services and flexibility to accommodate our requests and needs.
Customer's information:
Name: Mr. Fernando Teixeira
Nationality: Brazil
Itinerary: 9 Days Best of China Tour
Updated: Wednesday,Mar 24,2010
Mr. Glendale Christopher Leon and Miss. Tania Twen's China Tour Review
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| Our clients at Badaling Great Wall, Beijing |
Hello Ivy,
The vehicles were in good condition and air-conditioning was working. The road trips were comfortable and we were able to catch up on some sleep in the car. There were no problems that happened during the whole trip.
The drivers were well behaved and courteous. They were professional and safe. Driving looked quite scary in China but we felt we were in good hands.
All of our tour guides were very polite and made a conscious effort to make themselves understood. Some were more proficient at conversational English than others, but we had no problems communicating.
Thank you for the free water. We appreciate the service.
From what I can remember from all the restaurants we visited, they were all clean and service was good. There was none that stuck out as being substandard. The selection of dishes that our guides chose for us were quite delicious and the waiting staff were quick and courteous. The food was tasty, but at times I found some dishes quite greasy, which I'm not used to eating in large quantities. The steamed rice and tea helped soak up the grease. There were a few occasions where perhaps we could have eaten more than a small bowl of rice along with some of the greasier dishes. But mostly the quantity of food that was offered to us was between adequate and abundant. We were never left hungry after our meals.
The hotels were clean and tidy and cozy. Just a couple of incidents would have made our trip better: 1) Guilin hotel- We were put in a room with an almost see through wall between the bedroom and the shower. It would be fine if there was something to hide the view if we didn't feel like showering nude in full view of our bedroom partner, but there was no choice and so for three days we felt like we had to shower cautiously. To be frank, this room seemed tasteless, although the rest of the hotel was fine and location was superb. 2) Guangzhou hotel- We were checked in a room with a double bed (even though we requested twin beds prior to this). There were no problems before with check in. However in this hotel, we walked into a room that had 1 double bed and I immediately called reception to ask for a room transfer. They said they would look into it right away. We sat on the hotel room floor waiting for a response. After half an hour, no work and so I called down again, and I spoke to them and they responded as they did not get my first request and we were kept waiting longer. After 3 phone correspondences over a period of an hour and sleeping on the floor, the bellboy finally came up to take us to our new room. I thought that was unacceptable. That was probably the worst hotel. It had 24 floors and took so long to get an elevator. And to have breakfast, we had to go outside to another hotel and wait long for a lift to take us up to the top floor.
We had a fantastic time in China! CTO put together a great itinerary for us which allowed us to see the must-see sights accompanied with professional tour guides. But we also enjoyed our down time to explore the country on our own. We always felt safe and have great stories of our adventures trekking around. The sleeper train between Beijing and Xian was fabulous. It was one of my most comfortable long haul journeys. Transferring from city to city by train, plain, boat, automobile was exciting and efficient. We have so many highlights in our trip. Examples are: great views of the great wall of china, coming up close to the cute pandas, mesmerized by the numbers and intricacies of the terra cotta soldiers in Xian, gazing up in the high ceilings and vastness of the Reed Flute Cave, the picturesque views from our Li River cruise, a memorable bike ride in Yangshuo.
We would like to praise our tour guide in Beijing, Nancy Li. She was very friendly and went out of her way to make sure we were taken care of. We weren't quite prepared for the cold weather in Beijing and so she lent us some winter jackets and scarves and hats for the duration of our stay there. She recommended some fantastic places to eat and hang out in our down time. She dined with us in a couple of restaurants and made sure we were well fed. Her company was fantastic and she made Beijing one of our highlights of the trip. And also I do appreciate how she and the driver came to meet me at Beijing airport 3 hours prior to Tania's landing which was a last minute change of plans. Thank you for accommodating me :)
We will definitely sell Chinatouronline to our family and friends.
We appreciated everything they did for us. The sightseeing, restaurants, driver and local guide are very good, the hotel we stayed is good. Nancy was well spoken and knowledgeable and even lent us warm clothes to wear. We are truly pleased with the quality of the tour. Thank you very much!
Customer's information:
Name: Mr. Glendale Christopher Leon and Miss. Tania Twen
Nationality: Canada
Itinerary: 11 Days Classic China Impressive Tour (Budget)
Email: geedale@gmail.com
Updated: Thursday,Mar 26,2009
