Mr. Brian Harris & Mrs. Susanne Harris's China Tour Review
Hello Lydia and Team,
We have responded in "red text" below.
Vehicles were kept in excellent condition at all times. No problems occurred.
Drivers were very polite. Driver in Xian was on his mobile phone a lot which several people made comment on.
Tour guides were excellent in communicating. Lena in Xian was outstanding and Mia our guide in Beijing was very good also.
Most of us commented on how good the restaurants were. Some of course were better than others but the standard of food was excellent. Our first night in Shanghai the restaurant was the least appealing with the food but as our flight was delayed and we arrived late not sure if this factor contributed to the food served.
Restaurant meals were excellent. All were clean and the toilets etc good apart from Restaurant in Shanghai as mentioned above. Food served was outstanding in some but the most impressive was a Restaurant during our Beijing visit. After visiting the Great wall we ate at an outstanding restaurant both in presentation and food served. It was excellent! All staff served us well in all restaurants visited during our tour.
We loved the standard of hotels offered. The service was excellent in all. The staff attending to all our requirements made our stays excellent. Lena was outstanding at this also. The best hotel is hard to name as all were different and excellent if we had to choose the best, we believe the Shanghai hotel, Lexington.
Not sure how many stores/factories we visited but we were fine with the visits. Many people bought goods as this was their only chance to shop. We didnt buy, but didnt feel pressured into buying anything. Some travellers only chance to buy were at these places they mentioned.
We loved the tour and intinary provided. Value for money was outstanding. Accomdation and Restaurants were excellent and the food served was of the highest quality and quantity! The bus’s used for daily travel were excellent in size and were clean and drivers polite and friendly. The guides were excellent and knowledge shared with us re historical information was outstanding. We have no hesitation in recommending China Tour Online to all our friends.
The service provided before we started touring was prompt and very informative and we felt comfortable before we commenced our journey with you group due to the high level of service provided. Many thanks for your service, efforts and a great time.
Customer's information:
Name: Mr. Brian Harris & Mrs. Susanne Harris
Nationality: Australia
Itinerary: 8 Days Splendid China Tour of Beijing/Xi’an/Shanghai
Updated: Wednesday,Nov 04,2009
Echo Wall
>Driver in Xian was on his mobile phone a lot which several people made comment on.
we will inform driver in Xi’an to pay more attention and avoid this situation in the future. Thanks for your info.
Updated: 04th Nov, 2009
Mr. Daniel Varghese & Ms. Mary Varghese's China Tour Review
Dear Lydia Li & Fay Gao
hi,
we are pleased with the tour and all arrangements. the drives,tour guides and all the hotels and all food arangements were very good. to be honest it was more than what we expeted. please keep up the good work. we will gladly recommend you to any of our friends.
thank you,
mary & daniel varghese.
Customer's information:
Name: Mr. Daniel Varghese & Ms. Mary Varghese
Nationality: Canada
Itinerary: 14 Days Majestic China Tour with Yangtze Cruise
Updated: Tuesday,Nov 03,2009
Ms. Jennifer McMorrow & Ms. Michelle Francis 's China Tour Review
Dear Lydia Li & Fay Gao
Hi
My comments are in blue below.
All vehicles were clean and in good ship. No incidents to report. The drivers were great. The one in Beijing was very polite and friendly.
All the tour guides were fantastic and knowledgeable. Joy was excellent in Beijing. Sean in Shanghai was knowledgeable and friendly. He took the time to assist us with buying train tickets to Hangzhou.
The mineral water you provided was a nice service. The restaurants were excellent. The best meal was on the way to the airport after the river cruise. The least enjoyable meal was in Shanghai at the silk factory. I also enjoyed the dumpling meal. All the hotels were great and the overall tour was excellent. It was good value for money.
BTW, thanks to Lydia who came to see us in Xian and give us the nice gift.
I will definitely recommend your company to any friends traveling to China in the future. I have passed your information on to some friends living in Hangzhou to use you for their future travels.
Cheers
Jen
Customer's information:
Name: Ms. Jennifer McMorrow & Ms. Michelle Francis
Nationality: United States
Itinerary: 11 Days Majestic China Tour with Yangtze Cruise
Updated: Tuesday,Nov 03,2009
Mr. Mario Balen's China Tour Review
Dear Lydia Li & Fay Gao
Thank you for your email. Overall my tour was very enjoyable and I thank you for help with organising it. I will try to provide more specific answers to your survey as per below (given in red):
Vehicle was very clean and tidy. No problems during the trip.
For restaurants, as far as hotels are concerned, the Xian hotel was very good, clean and of good standard. The Louyang hotel was somewhat disappointing, room and bathroom condition in need of renovation, TV had no English speaking channels at all and breakfast in restaurant was very average. The Shanghai hotel was OK except that construction works are going on right around the hotel.
All three guides were very polite, and reasonably well spoken and made every effort to be understood and to understood my questions and inquiries.
All three tour guides (May, Jammie and Ana) were extremely helpful , polite and informative, prepared to go out of their way to assist and make my trip enjoyable.Informative, more than shopping. Guides were helpfull with assisting me with my own shopping arrangements. I will email to you a few photos once I down load them from my camera.
Customer's information:
Name: Mr. Mario Balen
Nationality: Australia
Itinerary: 6 Days Tour of Xian and Luoyang
Updated: Tuesday,Nov 03,2009
Echo Wall
Thank you very much for you latest info, we will investigate and consider
to change another better hotel in Luoyang as it is out of our expectation
and satisfaction. Also sorry for the inconvenience of the the noise around
hotel in Shanghai, the construction is for the 2010 World EXPO in Shanghai
around the Bund. Thank you very much for your info and we appreciated
your kind suggestion.
Updated: 03rd Nov, 2009
